Nteras Corp.  

RapidAssist is a remote technical support and training tool that helps you provide a higher standard of support and reduce support costs. With just a simple click on a web link, your technical support representative is instantly connected with your end-users in a virtual on-site support session. The support representative has an instant, real-time view of the end-user's desktop and can optionally share remote control of the mouse and keyboard
· Remotely view, draw on, and optionally control a remote user's computer
· Licensed per concurrent technician, no per-desktop charges!
· No prior installation required
· Secure
· Seamlessly support users through firewalls and proxy servers
· User-friendly  
· Significantly improve customer satisfaction  
Can be run from your own server or hosted by us